Effective Date: January 2026
This Refund Policy explains the conditions under which Prime Hoster™
offers refunds for its hosting services. By purchasing our services,
you agree to this policy.
1. 7-Day Money-Back Guarantee
Prime Hoster™ offers a 7-day money-back guarantee on Shared Hosting and Web Hosting plans. Customers may request a refund within 7 days from the service activation date if the delivered service does not match the features promised in the selected hosting plan.
2. Eligible Refund Reasons
Refunds are applicable only if:
- The hosting features do not match the plan specifications.
- The promised resources or services are not provided.
- Technical limitations prevent normal use of the service.
3. Non-Refundable Items
The following services are strictly non-refundable: domain registrations, renewals, transfers, SSL certificates, software licenses, add-on services, setup fees, and taxes.
4. Non-Eligible Refund Requests
Refunds will not be issued for:
- Change of mind or unused services.
- Customer-side configuration issues.
- Violation of Terms of Service or Acceptable Use Policy.
- Account suspension due to abuse or illegal activity.
5. Refund Request Process
Refund requests must be submitted by contacting our support team within 7 days of service activation. Approved refunds will be processed to the original payment method within 7–10 business days, depending on the payment gateway.
6. Service Termination
Once a refund is approved, the associated hosting service will be terminated and all related data may be permanently deleted. Customers are advised to back up their data before requesting a refund.
7. Policy Updates
Prime Hoster™ reserves the right to modify this Refund Policy at any time. Changes will be posted on this page and will take effect immediately.
8. Contact Information
For refund-related queries, please contact us:
Email: support@primehoster.in
Phone: +91-8587020456